Cancellation & Refund Policy

Last updated: 30 May 2026

We understand that plans sometimes change.

If you need to cancel or reschedule: Please provide at least 24 hours notice prior to your session time in Indian Standard Time (IST).

  • Cancellations made more than 24 hours in advance will receive a full refund or the option to reschedule

  • Cancellations made within 24 hours of the session are non-refundable

  • Non-attendance without prior notice forfeits the full session fee

If Sahara needs to cancel: You will receive a full refund or be offered the next available slot — whichever you prefer.

If Sahara needs to reschedule: A replacement session will be offered at no additional cost. No refund will be issued in this instance.

Refunds where applicable will be processed within 5–7 business days to your original payment method.

Sahara

Sahara acknowledges the Traditional Custodians of the land on which we live and work and pays respect to Elders past, present, and emerging. We also acknowledge the ancestors, lands, and cultures that people from around the world carry with them, and honour the diverse histories and heritages that shape our community.

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Professional registration

Registered with PACFA — Psychotherapy and Counselling Federation of Australia

Membership ID: 33215